Delete a Wayzi account

1. Parents

Send an email to contact@h2stechnology.com with the subject “Delete my account” and the mobile phone number linked to your account. Please do not send your activation code.

We will confirm that the request comes from you, for example by asking you to confirm from the app or from the phone number linked to the account, then delete the account. You will receive a confirmation.

An in-app deletion option is planned; this page will be updated when it is available.

2. Nannies and staff of companies and schools

Your account is created by your organisation. Ask your manager at the transport company or the school to remove your access, or write to contact@h2stechnology.com from your work email address: we will process the request with your organisation.

3. What is deleted

• Your account: name, phone number or email address, language, preferences, sign-in sessions and notification tokens.
• The information you entered as a parent that is no longer needed: authorised persons, day substitutes, preferences.

Deletion is completed within 30 days of the confirmed request. Backups are overwritten in turn and contain no trace of the account after at most 14 more days.

4. What may be kept, and for how long

• Trip records (pick-ups, hand-overs, drop-offs) belong to the transport company’s safety records: they are kept until their 12-month retention period ends, then deleted.
• Invoices and receipts, if any, are kept 5 years to meet accounting obligations.
• Signed consents are kept as long as needed to prove the authorisation given, within the same limits.
• Your child’s school-transport record is managed by the transport company: deleting your account does not remove your child from the company’s list. Ask the company, or write to us and we will pass on your request.

Details of all retention periods are in our Privacy policy.